Fire and Smoke Damage
Restoration and Cleaning
We deliver 24/7 emergency support from IICRC-certified specialists. Our smoke and fire damage restoration services process includes soot removal, neutralising odours, purifying the air, and cleaning structures to restore your property to a clean, safe, and ready-for-repair condition.
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What to Do After a Fire
Once the fire is contained, the next step is to have your property professionally assessed before cleaning, removing contents or starting repairs. Smoke, soot and firefighting water can continue affecting the property after the fire has been extinguished.
Professional fire damage restoration can identify the extent of the damage, determine what can be restored and establish the right path forward, from soot removal and smoke damage cleaning to repairs and restoration.
AllAces provides 24/7 fire damage restoration across Victoria, NSW and Queensland, including Melbourne, Sydney, Brisbane and Ballarat.
4-Step Smoke and Fire Damage Restoration Process
Initial Assessment & Safety Check
Our certified technician inspects your property to assess the extent of fire and smoke damage and confirms it’s safe to enter.
Set Up Air Purification
Carbon-filter air scrubbers and other specialised equipment are deployed to remove airborne soot particles and reduce odours.
Deep Cleaning & Soot Removal
Surfaces (walls, ceilings, floors), as well as restorable contents, are carefully cleaned, sanitised, and treated to remove harmful residues.
Final Inspection & Odour Remediation
After cleaning, the team conducts a thorough site check. If needed, they apply advanced odour-remediation treatments to neutralise lingering smoke smells.
The Outcome: From fire-affected to clean, safer and ready for the next stage.
When the four steps are complete, the difference should be clear. We leave affected areas clean, free of harmful fire residue, and restored to a paintable condition wherever surfaces are salvageable. We treat smoke odours where required, leaving you with a cleaner, safer property ready for repairs, rebuilding, or the next stage of recovery. You don’t just see the work. You see the result.
Fire Restoration Results: Before & After
Before & After 1 — Soot-Damaged Staircase Restored to a Clean Condition
Heavy soot and fire-related residue had coated the staircase, leaving the timber steps and surrounding surfaces visibly contaminated. AllAces carried out specialist cleaning to remove the residue and restore the affected surfaces to a significantly cleaner condition, ready for further restoration where required.
Before & After 2 — From Fire-Damaged Interior to a Clearer Restoration Path
Fire damage can affect ceilings, walls, fixtures, and contents throughout an interior, not just the area where the fire started. This project shows the extent of the damage before restoration and the cleared condition following remediation, providing a cleaner, safer environment for the next stage of repair and rebuilding.
The AllAces Difference, According to Our Customers
Certified & Accredited Professionals
Entrusting your property to an accredited and certified restoration service ensures that the fire cleanup is handled by highly trained experts who treat fire damage as a complex hazardous materials scenario rather than a simple cleaning job. Certified technicians understand how different materials react to heat and smoke, preventing permanent secondary damage to your structure and contents while ensuring the indoor air quality is completely safe for you to return.
- Guaranteed Health and Safety Compliance: Certified professionals possess the specialised training required to safely identify, contain, and eliminate toxic particulates, volatile organic compounds (VOCs), and carcinogenic soot residues without spreading them deeper into your property’s ventilation and cavities.
- Strict Adherence to IICRC Industry Standards: Holding formal certifications, such as from the Institute of Inspection, Cleaning and Restoration Certification (IICRC), ensures that every step of our process aligns with rigorous, scientifically proven restoration methodologies rather than guesswork.
- Seamless Insurance Approval and Documentation: Insurance companies strictly require professional, standardised documentation to validate property claims; hiring a certified service ensures your structural assessments, moisture logs, and remediation steps meet their strict criteria for seamless claim processing.
We're here to help!
Ready to restore your property? Contact AllAces to arrange an assessment by a qualified technician across Melbourne, Brisbane, Sydney and Ballarat. We’ll assess the damage, provide clear recommendations and prepare a customised quote for the restoration work required.
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Frequently Asked Questions
Our team are just a phone call away if we haven’t answered all your questions here.
Yes, our service will remove the soot from affected areas. We cannot. however, remediate surfaces that have been severely burnt as they would have sustained permanent damage.
Assessment: Inspect fire, smoke, soot, and any water damage from firefighting.
Mitigation: Stabilise the property, remove water, and board up openings if needed.
Cleaning & Remediation: Remove soot, clean surfaces, deodorise, and use industrial air filters.
Repair & Restoration: Rebuild damaged structures, restore contents, repaint or rebuild.
We will restore the affected area to a paintable state, removing all harmful substance and chemicals emitted by the fire. We also have the option to include odour remediation options as well.
The timing is subjective to the size of the affected area and severity of the fire. Call our offices to discuss your unique circumstances.
It depends. Some smoke-damaged properties may require temporary relocation because of toxic residues, structural risks, or ongoing restoration work.
Not always. Many items, especially hard surfaces (metal, glass), washable fabrics, and some appliances, can often be cleaned and restored. Others, particularly porous materials or heavily smoke-penetrated items, may be unsalvageable.
Yes. We use advanced deodorisation techniques, such as thermal fogging, ozone treatments, and hydroxyl generators, to neutralise and permanently eliminate deep-seated smoke odours at the molecular level, rather than just masking them with fragrances.
Absolutely. Fire damage is frequently accompanied by significant water damage from hoses and sprinkler systems. Our technicians are fully equipped to handle water extraction, structural drying, and mould prevention as part of our comprehensive restoration process.
We offer 24/7 emergency response. We understand that time is critical after a fire to prevent secondary damage from acidic soot and water. Our team aims to be on-site as quickly as possible to secure the property and begin the mitigation process immediately.
We offer professional, 24/7 fire and smoke damage restoration services across major metropolitan areas, including Sydney, Brisbane, and Melbourne. We also extend our services to the Gold Coast, the Sunshine Coast, regional Northern NSW, and the Central Coast. If you are located in or around these areas, please contact us immediately so we can dispatch our team to your property.
Have a different question? Browse all frequently asked questions →
Discover More Articles and Resources
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Fire Damage Restoration for Commercial vs. Residential Properties
The First 48 Hours After a Fire: Why This Window Determines Your Restoration Outcome
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AllAces provides certified restoration and remediation services across Australia. Find your local team below.
