Who we work for

Cleaning and Restoration Services for Homeowners and Tenants

When something goes wrong in your home you are usually dealing with it for the first time, at the worst possible moment, and with an insurer asking questions you did not expect. AllAces answers straight away at any hour, tells you what to do before anyone arrives, and puts the cost and the scope in writing before work starts. If it is an emergency a technician is on site within 12 hours. Thirty-five years, 65,000+ jobs, and IICRC-certified technicians in every capital we service.

35+ years  •  65,000+ jobs completed  •  IICRC certified  •  24/7, answered straight away  •  Emergencies on site in 12 hours

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Services for Homes

What households call us for, from an overnight emergency to a scheduled clean.

A car parked in AllAces Depot to receive vehicle decontamination Sydney treatments for chemical contaminants

Vehicle Decontamination Sydney

Professional Vehicle Decontamination Sydney Vehicle decontamination Sydney is specialist cleaning and remediation for vehicles affected by mould, floodwater, biohazards, bodily

Car parked in AllAces premises in needing of vehicle decontamination melbourne specialist for meth contamination

Vehicle Decontamination Melbourne

Professional Vehicle Decontamination Melbourne Contamination can go deeper than what you can see. Mould, floodwater, biohazards, bodily fluids and persistent

Mouldy car seat requiring vehicle decontamination Ballarat service

Vehicle Decontamination Ballarat

Professional Vehicle Decontamination Ballarat A contaminated vehicle can require more than routine detailing. Vehicle decontamination Ballarat addresses mould, floodwater, biohazards,

Mouldy Car Seat needing expert vehicle decontamination services

Vehicle Decontamination Brisbane

Professional Vehicle Decontamination Brisbane When your vehicle has been exposed to mould, floodwater, biohazards, persistent odours or chemical contamination, standard

Commercial structural drying fans and dehumidifier equipment set up on a subfloor during a water damage restoration Ballarat project.

Water Damage Restoration Ballarat

Water Damage Restoration Ballarat Need expert water damage restoration Ballarat homeowners and businesses can trust? AllAces responds 24/7 across Ballarat

A property receiving Water Damage Restoration Sydney services

Water Damage Restoration Sydney

Water Damage Restoration Sydney In Sydney, AllAces runs 24/7 emergency water damage restoration across Greater Sydney and NSW, with IICRC-certified

Ceiling before nicotine clean-up showing deep yellow nicotine staining, smoke residue, and discoloration on overhead surfaces.

Nicotine Cleaning Services

Tar residue that has soaked into walls, ceilings and air-conditioning, removed at source so the smell does not return.

Severe smoke and nicotine staining on a ceiling before professional odour removal by AllAces.

Odour Removal Services

Persistent odours traced to the residue causing them, removed at source and then treated — in that order.

A dark, cluttered hallway in a property requiring professional meth decontamination services by AllAces.

Meth Decontamination

Screening, mapping, decontamination and independent clearance testing, so contamination is dated, measured and provably resolved.

Inside a truck during an estate and home clear out packed with boxes and sorted items.

Estate and Home Clear Out

Deceased estates cleared to an executor’s timeframe, with documents, valuables and photographs separated and handed over.

No surprises

How It Runs

The same four steps whether it is one property or a portfolio. You know the cost and the scope before anyone starts.

01

Make the call

One number, answered straight away at any hour. We triage on the phone and give you make-safe steps before a technician leaves the depot.

02

On-site assessment

A certified technician establishes cause and true extent with instruments – moisture mapping, thermal imaging or laboratory sampling as the job requires.

03

Written scope and cost

You receive a documented scope of works and a cost. Nothing begins until you approve it, and any variation is raised before it happens.

04

Works, reporting and sign-off

Works proceed with progress reporting suited to whoever approves. Completion documentation closes the job.

Emergencies are on site within 12 hours. Active water ingress does not wait for a booking slot. Everything else is scheduled to the service while you are on the call.

What you get

What to Expect When You Call

A person, straight away

The line is answered every hour of every day. No message service, no callback queue.

Make-safe advice on the call

Steps you can take immediately to stop the damage getting worse.

A written cost before work starts

You approve the scope and the price. Nothing begins until you do.

We deal with your insurer

Cause, scope and completion documented the way a claim file needs.

Certified technicians

IICRC-certified, working to recognised standards rather than a made-up method.

Emergencies within 12 hours

Active water ingress or fire damage is attended ahead of scheduled work.

Where we work: Brisbane, Sydney, Melbourne, Ballarat and the Central Coast, with regional callouts from each branch. Whichever branch attends, the standard, the documentation and the emergency commitment are identical – a result from one city means what it means in another.

Straight answers

Frequently Asked Questions

It depends on the policy and the cause, which is exactly what the assessment establishes. We document cause and extent in the format claims teams need and deal with the adjuster directly.

You reach a person immediately at any hour. If it is an emergency a technician is on site within 12 hours; anything else is scheduled to the service while you are on the phone.

Usually not. Where containment and negative pressure are needed the working area is sealed off rather than the whole house, and we tell you before work starts which rooms are affected.

Yes. The emergency line runs 24/7 including public holidays, and attendance is not restricted to business hours.

We work with tenants regularly. The owner or manager usually authorises the work, and we can report to them directly so you are not caught in the middle.

Yes. The same technicians handle scheduled work like carpet steam cleaning, upholstery and external house washing, so the business you call for an emergency at 2am is the one you book for a spring clean. One account, one standard, either way.

You are told before the extra work happens, not after. Any change to the approved scope is raised for your decision first, so the final cost never arrives as a surprise at the end of the job.

Certified and Trusted Professionals

certifications

Who turns up

The Team Who Will Attend

Not a franchise network and not subcontractors. The technicians who arrive are AllAces employees, IICRC-certified, working out of the branch nearest you.

AllAces Cleaning and Restoration Brisbane and QLD Team

Brisbane and Queensland

Our largest branch, covering the south-east, Toowoomba, and the Sunshine and Gold Coasts.

AllAces Cleaning and Restoration Sydney and NSW Team

Sydney and New South Wales

Residential, strata and commercial work across greater Sydney and northern NSW.

AllAces Cleaning and Restoration VIC Team

Melbourne, Ballarat and Victoria

Metropolitan Melbourne plus the Central Highlands, including our methamphetamine decontamination subject matter expert.

Every technician is directly employed, inducted and certified before working unsupervised. You can meet them on our experts page.

We are here to help

Contact Form

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Talk to the Team

One number reaches the same certified technicians whichever sector you work in. Call 24/7, or request an on-site assessment online.