Tile & Grout Rejuvenation
Soil lifted out of grout lines rather than smeared across them, then sealed so the result holds.
Who we work for
When something goes wrong in your home you are usually dealing with it for the first time, at the worst possible moment, and with an insurer asking questions you did not expect. AllAces answers straight away at any hour, tells you what to do before anyone arrives, and puts the cost and the scope in writing before work starts. If it is an emergency a technician is on site within 12 hours. Thirty-five years, 65,000+ jobs, and IICRC-certified technicians in every capital we service.
35+ years • 65,000+ jobs completed • IICRC certified • 24/7, answered straight away • Emergencies on site in 12 hours
What households call us for, from an overnight emergency to a scheduled clean.
Soil lifted out of grout lines rather than smeared across them, then sealed so the result holds.
Wool, silk and delicate rugs identified by fibre before treatment, because the wrong chemistry is permanent.
Soft washing for roofs, render, paths and driveways — low pressure and the right solution, not brute force.
Treatment coordinated with cleaning, so an infestation is not simply cleaned around and left to return.
Hot water extraction with controlled moisture and a proper rinse, so the carpet does not re-soil faster than it did before.
Hulls, decks and interiors cleaned with marine-safe method and the salt residue actually rinsed out.
Tar residue on walls, ceilings, soft furnishings and air-conditioning, removed so the smell does not return when the heating comes on.
Smoke, spoiled food and biological spills in vehicles, treated through the trim, carpet and cabin filter rather than sprayed over.
Transform your home into the epitome of luxury and sophistication with beautifully cleaned carpets.
Certified, trained, and experienced, our technicians are eager to bring you a premium upholstery cleaning experience.
No surprises
The same four steps whether it is one property or a portfolio. You know the cost and the scope before anyone starts.
01
One number, answered straight away at any hour. We triage on the phone and give you make-safe steps before a technician leaves the depot.
02
A certified technician establishes cause and true extent with instruments – moisture mapping, thermal imaging or laboratory sampling as the job requires.
03
You receive a documented scope of works and a cost. Nothing begins until you approve it, and any variation is raised before it happens.
04
Works proceed with progress reporting suited to whoever approves. Completion documentation closes the job.
Emergencies are on site within 12 hours. Active water ingress does not wait for a booking slot. Everything else is scheduled to the service while you are on the call.
What you get
The line is answered every hour of every day. No message service, no callback queue.
Steps you can take immediately to stop the damage getting worse.
You approve the scope and the price. Nothing begins until you do.
Cause, scope and completion documented the way a claim file needs.
IICRC-certified, working to recognised standards rather than a made-up method.
Active water ingress or fire damage is attended ahead of scheduled work.
Where we work: Brisbane, Sydney, Melbourne, Ballarat and the Central Coast, with regional callouts from each branch. Whichever branch attends, the standard, the documentation and the emergency commitment are identical – a result from one city means what it means in another.
Straight answers
It depends on the policy and the cause, which is exactly what the assessment establishes. We document cause and extent in the format claims teams need and deal with the adjuster directly.
You reach a person immediately at any hour. If it is an emergency a technician is on site within 12 hours; anything else is scheduled to the service while you are on the phone.
Usually not. Where containment and negative pressure are needed the working area is sealed off rather than the whole house, and we tell you before work starts which rooms are affected.
Yes. The emergency line runs 24/7 including public holidays, and attendance is not restricted to business hours.
We work with tenants regularly. The owner or manager usually authorises the work, and we can report to them directly so you are not caught in the middle.
Yes. The same technicians handle scheduled work like carpet steam cleaning, upholstery and external house washing, so the business you call for an emergency at 2am is the one you book for a spring clean. One account, one standard, either way.
You are told before the extra work happens, not after. Any change to the approved scope is raised for your decision first, so the final cost never arrives as a surprise at the end of the job.
Who turns up
Not a franchise network and not subcontractors. The technicians who arrive are AllAces employees, IICRC-certified, working out of the branch nearest you.
Our largest branch, covering the south-east, Toowoomba, and the Sunshine and Gold Coasts.
Residential, strata and commercial work across greater Sydney and northern NSW.
Metropolitan Melbourne plus the Central Highlands, including our methamphetamine decontamination subject matter expert.
Every technician is directly employed, inducted and certified before working unsupervised. You can meet them on our experts page.
One number reaches the same certified technicians whichever sector you work in. Call 24/7, or request an on-site assessment online.