Do you work directly with insurance companies and adjusters?

Yes, we work extensively with insurance providers, adjusters, and brokers across Australia. We understand the claims process and provide the necessary detailed reporting, photographic evidence, and transparent communication required to process claims efficiently.

How quickly can you respond to a policyholder's emergency?

We offer a true 24/7 emergency response service. Whether it is a burst pipe at midnight or fire damage over a weekend, our teams are on call 365 days a year to dispatch immediately, mitigating further damage to the asset and reducing the overall cost of the claim.

Are your technicians certified to handle complex restoration claims?

Absolutely. AllAces holds over 10 industry accreditations, and our technicians are heavily trained and IICRC-certified. This ensures that every job—from complex Class B fire damage to Category 3 black water floods—is handled safely and strictly adheres to international restoration standards.

What kind of documentation do you provide for insurance claims?

We provide comprehensive, precise documentation that adjusters rely on. This includes initial moisture mapping, structural assessments, detailed scopes of work, and final sign-off reports to prove the property has been successfully and safely restored.