Meet Our Experts
Here, you’ll get to know the AllAces Experts who turn challenges into solutions with precision, care, and integrity, ready to respond 24/7 when you need them most.
Why clients trust our team
- 35+ years of industry experience
- IICRC Certified Firm, long-term technicians
- Repeat commercial clients
- Emergency response reliability
Certified Restoration Professionals
Stefano Giannotti
Fire and Smoke Damage
Restoration Expert
Queensland (QLD)
Stefano Giannotti is AllAces’ subject matter expert in Smoke and Fire Damage Restoration and one of our experienced Operations Supervisors. He has been with AllAces since 2021.
Stefano has completed IICRC training in Water Damage Restoration, Fire & Smoke Damage Restoration and Applied Microbial Remediation.
Stefano has built a reputation for delivering high-quality restoration outcomes across some of the most technically demanding jobs we handle.
He is also a highly regarded trainer and mentor across AllAces’ technician teams, sharing his knowledge in a way that builds real capability in the field. A strong advocate for site safety, Stefano ensures every team he works with operates to the highest standards.
Read articles by Stefano Giannotti
Nick Roth
Mould Remediation and
Removal Expert
New South Wales (NSW)
Nick Roth is AllAces’ most experienced Mould Remediation specialist, with over six years at AllAces, and a cornerstone of the organisation’s technical capability.
Nick completed Decon Systems’ Mould Remediation for Technicians course in August 2021.
Trusted across every state we operate in, Nick leads on the most complex mould testing and remediation challenges the business encounters. He brings deep expertise in specialised equipment, including Hydroxyl machines.
A calm, knowledgeable team leader, Nick is the resource technicians across the country rely on when a job demands the highest level of skill and precision.
Read articles by Nick Roth
Joe Toghian
Hoarding and SqualorClean Up Expert
Victoria (VIC)
Joe Toghian is AllAces’ subject matter expert in Squalor and Hoarding Clean Up, bringing a practical, compassionate, and solutions-focused approach to every project.
Joe has completed IICRC training in Water Damage Restoration. With extensive training and experience managing complex clean-up environments across Australia, he supports AllAces teams in Queensland, New South Wales and Victoria. His work helps clients through some of life’s most challenging situations.
Joe’s hands-on expertise, strong field leadership and deep commitment to restoring safe and functional spaces make him a trusted resource for clients and technician teams alike. Known for his professionalism and attention to detail, he makes sure every job is handled with the care and respect it deserves, no matter the scale or complexity.
Read articles by Joe Toghian
Carly Sutton
Water Damage
Restoration Expert
Queensland (QLD)
Carly Sutton is AllAces’ subject matter expert in Water Damage Restoration and a key leader across the AllAces network, supporting teams throughout Queensland and beyond.
Carly has completed IICRC training in Water Damage Restoration. She brings strong technical knowledge and extensive hands-on experience in water mitigation and recovery to some of the most time-critical jobs we undertake.
Carly’s organised approach, clear communication, and commitment to fast, effective restoration help clients return their properties to pre-loss condition as quickly as possible.
Carly is also a valued mentor to AllAces technicians, sharing practical knowledge that builds real capability across the team. Her dedication to high-quality service and her ability to lead under pressure make her a trusted leader within the AllAces network.
Read articles by Carly Sutton
Marc Christie
Trauma and Biohazard
Cleaning Expert
Queensland (QLD)
Marc Christie is AllAces’ subject matter expert in Trauma and Biohazard Cleaning, bringing over five years of hands-on experience to some of the most sensitive and complex restoration work we undertake.
Marc is IICRC certified in Trauma & Crime Scene, valid to October 2027. He also holds a current Methamphetamine Decontamination Technician certificate from Decon Systems, valid to March 2027.
Marc combines rigorous technical knowledge with a deeply compassionate approach. Every environment is thoroughly cleaned and restored, and clients are treated with the care and respect they deserve during difficult times. Marc leads field teams, mentors technicians, and takes ownership of planning and executing each job from start to finish.
Read articles by Marc Christie
David Spencer
Methamphetamine
Decontamination Expert
Victoria (VIC)
David Spencer is AllAces’ subject matter expert in Meth Decontamination, specialising in the safe assessment, cleaning, and restoration of contaminated properties across Australia.
David holds a current Methamphetamine Decontamination Technician certificate, valid to May 2028.
With extensive hands-on industry experience, David has a strong reputation for accurately scoping and assessing each job. He makes sure the right execution plan is in place before work begins, so every project is delivered efficiently and to the highest standard.
Known for his calm, professional approach and meticulous attention to detail, David works closely with clients and field teams so nothing is overlooked from initial assessment through to final sign-off. His ability to translate complex contamination scenarios into clear, actionable plans makes him a trusted resource across the AllAces network.
Read articles by David Spencer
How We Match the Right Technician to Your Job
Every job is carefully assessed before an technician is assigned, ensuring the right expertise is applied from the very start. Here’s our simple 4-step process:
Job and Site Assessment
We collect key details to plan the right response:
- Issue type: water, fire, mould, biohazard, odour, or trauma
- Property type: residential, commercial, industrial, or government
- Risk & hazards: assess potential dangers
- Urgency: prioritise rapid response
Expertise‑Based Technician Assignment
We match your job with the right expert:
- Specialised skills for your service
- Certified, experienced technicians (e.g., IICRC-trained)
- Appropriate tools and methods for effective results
Residential vs Commercial Alignment
Our approach adapts to the property type:
- Tailored for homes, businesses, or large facilities
- Consider compliance, scale, access, safety, and operational needs
- Minimise disruption to occupants or operations
Emergency vs Scheduled Response
We schedule based on urgency:
- 24/7 emergency response for critical jobs
- Priority dispatch for high-risk situations
- Planned scheduling for non-urgent or routine work
Expert Tools, Technology & Methods We Use
Robust equipment and methods designed to assess, remediate, and restore properties safely and efficiently.
Precision Assessment Tools
Moisture meters and thermal imaging detect hidden damage for targeted, efficient restoration.
Advanced Extraction and Drying Equipment
Industrial pumps, vacuums, and dehumidifiers remove water quickly, reducing mould risk.
Specialist Remediation Technology
Ozone/hydroxyl generators, HEPA filtration, and antimicrobial treatments tackle odours, biohazards, and mould.
Safe, Certified Methods
All work meets Australian safety standards, protecting your property and everyone in it.
A Day in the Life of an AllAces Technician
A technical breakdown of how AllAces Experts execute precision chemical remediation to restore site safety in Melbourne, Victoria.
| Time | Technician Action | Purpose & Outcome |
|---|---|---|
| 6:00 am | Emergency call received | Immediate response to a zinc oxide dust release across a 3,000 sqm Melbourne factory |
| 6:30 am | Scope and quote confirmed | Rapid assessment of roofs, machinery, floors, and work zones to allow works to commence without delay |
| 7:00 am | Safety setup and site controls | PPE issued, exclusion zones set, and safe access via scaffolding confirmed |
| 8:30 am | Roof structure decontamination | Systematic cleaning to prevent ongoing dust migration into previously cleaned areas |
| 10:30 am | Machinery and asset cleaning | Detailed cleaning of equipment, floors, trolleys, computers, fans, chairs, and shared assets |
| 1:30 pm | Secondary detailed clean | Residual roof dust addressed to ensure consistency, compliance, and worker safety |
| 3:30 pm | Final floors and Zone C works | Staged crews completed remaining floor cleaning and final detailing |
| 4:30 pm | Clearance and site handover | 98.5 labour hours completed; facility restored to a clean, safe, and fully operational condition |
✓ 3,000 sqm factory
✓ 98.5 labour hours
✓ Minimal disruption to production
✓ Safety-first industrial remediation
Real Results: Success Stories & Testimonials
Certified Expertise & Compliance
In an industry where safety and technical precision are paramount, AllAces Cleaning & Restoration sets itself apart through a rigorous commitment to global and national benchmarks. We don’t just “clean”; we remediate complex environments using protocols backed by over 35 years of field experience and 10+ elite industry accreditations.
AllAces is an IICRC Certified Firm (Institute of Inspection Cleaning and Restoration Certification). Every project, from biohazard decontamination to structural fire restoration, is executed according to the highest scientific standards.
By adhering to these stringent frameworks, we give our clients more than just a service: a verified, audit-ready result that protects the safety and longevity of their assets.
What truly distinguishes AllAces is a proactive approach to evolving compliance. Beyond holding standard certifications, we actively engage with leading industry associations and independent third-party testers to validate our processes. The aim is methods that exceed the baseline requirements for government, insurance, and commercial sectors.
AllAces’ focus on rigorous technical training and environmental safety means our team is qualified to handle hazardous materials and structural recovery, and dedicated to the ethical and professional integrity of the restoration trade. We transform high-risk scenarios into safe, restored spaces through a fusion of certified expertise and advanced technology.
Questions About Our Certified Technicians
Our team are just a phone call away if we haven’t answered all your questions here.
Our expert technicians are trained cleaning and restoration professionals with specialised expertise across water damage, fire and smoke restoration, mould remediation, biohazard cleaning, odour removal, and commercial deep cleaning services. Each technician is selected for their skill, experience, and commitment to quality service.
Yes. AllAces expert technicians undergo continuous training and follow industry-recognised standards, including IICRC-aligned practices. This ensures every service is delivered safely, professionally, and in line with Australian regulations.
Absolutely. Our team includes technicians with specific expertise in flood and water damage restoration, mould removal, trauma and biohazard cleaning, carpet and upholstery cleaning, contents restoration, and large-scale commercial projects. This allows us to assign the right expert to every job.
We assess the type of damage, level of risk, and property requirements before assigning a technician with the most relevant experience. This tailored approach ensures efficient restoration and the best possible outcome for your property.
Yes. Our AllAces expert technicians are available 24/7 for emergency cleaning and restoration services, including water damage, fire damage, and biohazard situations. We respond quickly to minimise damage and disruption.
Yes. Our team services homes, offices, retail spaces, healthcare facilities, schools, and industrial sites across Australia, providing customised cleaning and restoration solutions for each environment.
Whenever possible, we aim for continuity so you’ll work with the same expert technician or dedicated team throughout your project. This ensures clear communication, accountability, and consistent quality.
With over 35 years of industry experience, AllAces expert technicians are trusted for their technical knowledge, attention to detail, and respectful approach. We treat every property as if it were our own, prioritising safety, transparency, and long-term results.
Industry Insights & Restoration Resources
Stay informed with AllAces Expert analysis on property remediation, safety protocols, and industry standards. Our resources provide technical guidance and real-world insights to help you navigate complex restoration challenges with confidence.
Explore our latest articles for professional advice on maintaining site safety and structural integrity.
Commercial Mould Cleaning Methods Compared: What Works Where
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