Hoarding · Squalor · Estates · Rubbish removal

Hoarding and Estate Cleaning, Done to an Agreed Scope

These jobs are rarely just about rubbish. There is usually a person involved, sometimes a tenancy, often a family working through a death. AllAces works to a scope agreed in advance, separates anything of value or significance rather than bulk-binning it, and leaves a property that can be inspected, relet or sold. Vehicles are unmarked and the work is done without an audience.

35+ years  •  65,000+ jobs completed  •  IICRC certified  •  24/7, answered straight away

Hoarding and Estate Services

Four services, one discreet team, and a written scope agreed before anything leaves the property.

Inside a truck during an estate and home clear out packed with boxes and sorted items.

Estate and Home Clear Out

Deceased estates cleared to an executor’s timeframe, with documents, valuables and photographs separated and handed over.

Before photo of a property affected by squalor prior to cleaning.

Squalor Cleaning Services

Unsanitary properties involving waste, spoilage or infestation, cleaned under biohazard controls with licensed disposal.

AllAces team clearing a hoarded property in Sydney.

Hoarding Clean Up Services

Worked through with the occupant where possible, to an agreed scope, at a pace that does not make the situation worse.

No surprises

What Happens When You Call

The single biggest reason people delay calling is not knowing what they are agreeing to. Here is the whole sequence, start to finish.

01

You reach a person, not a queue

Answered every hour of every day. Tell us the situation and who is involved – an occupant, a family, a case worker or a landlord – and we will explain how it normally runs.

02

An on-site assessment, without judgement

A technician walks the property, establishes access, volume, any biohazard and any structural risk, and agrees what is kept, what is checked and what goes.

03

A written scope before anything starts

Volume, timeframe, disposal route and cost, in writing. Nothing leaves the property until you have approved it.

04

Clear-out, clean and handover

Items are separated as agreed, waste is disposed of through licensed channels, and the property is cleaned back to a lettable or saleable condition.

Booked while you are on the call. You get a date and a window there and then, not a promise that someone will ring you back to arrange one.

How the work is actually done

Method, Not Guesswork

This work either follows a recognised method or it follows whoever turned up. This is how ours is set and how it is evidenced.

A scope agreed before anything is removed

The single biggest fear on these jobs is that something irreplaceable gets thrown out. Categories are agreed up front and anything uncertain is set aside for a decision rather than binned.

Documents, valuables and photographs separated

Estate jobs routinely turn up wills, deeds, jewellery and photographs in among the rubbish. These are separated and handed over, not discarded.

Biohazard handled as biohazard

Squalor jobs frequently involve animal or human waste, infestation and spoiled food. That part of the work is done under the same controls as any biohazard job, with licensed disposal.

Left in a condition someone can inspect

The end point is not an empty house, it is a clean one – deodorised, sanitised and ready for a property manager, an agent or a valuer to walk through.

Plain English

The Terms You Will Hear, Explained

These words turn up on every report, scope and insurance document in this field. Knowing what they mean is the difference between approving a scope and guessing at one.

Hoarding

Difficulty discarding possessions to the point where living space cannot be used as intended. It is a recognised condition, which is why these jobs are handled with the occupant rather than around them.

Squalor

A property in an unsanitary state – waste, spoilage, infestation. It can occur with or without hoarding, and it is what determines whether biohazard controls are needed.

Clutter Image Rating

A standard 1-to-9 photographic scale used by clinicians and agencies to describe severity consistently, so everyone involved is describing the same thing.

Bio-recovery

Cleaning and decontaminating a property affected by biological material, as distinct from simply removing rubbish.

Licensed disposal

Waste consigned to a facility permitted to receive it, with documentation. Relevant where there is chemical, medical or biological waste in the load.

Deceased estate clear-out

Clearing a property after a death, usually to a timeframe set by a solicitor, executor or settlement date, with valuables and documents separated for the estate.

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Simon Prasad profile picture
Simon
6 days ago
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Julian & Clement did a great job! Much appreciated. Thanks!
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Vythilingam Shivalingam profile picture
Vythilingam
9 days ago
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Wesley from AllAces attended my home for the purposes of removing mold on the ceilings. His standard of work was exceptional with strict attention to detail. He also took the time to clearly explain the remediation steps. In addition he cheerfully helped me replace all the furniture after the process. I have no hesitation in recommending AllAces for any cleaning and remedial work
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Tracy Fulwood profile picture
Tracy
14 days ago
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Great customer service. We were very impressed with the prompt attention to our job, from quote through to the completion of the work. As an extra shout out, Louie went above and beyond and offered for us to take over the scaffolding hire which saved us over a thousand dollars with the builder. Thank you!
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Ken Wilson profile picture
Ken
16 days ago
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Your team arrived on time, were very professional and managed the whole process exactly as quoted and as agreed at the time. They were clean, timely and knew exactly what they were to do. Very Happy with the results. Cheers
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Craig newton profile picture
Craig
17 days ago
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Very prompt response. Easy, non-judgemental inspection and were then able to fit in with calendar requirements.
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Danielle Nicole profile picture
Danielle
24 days ago
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I got my campervan back from a mechanic who ended up returning it with a rat infestation. After having to get an exterminator, the team at All Aces were SO quick to fit me in for a thorough biohazard/forensic decontamination & clean, I got my van back completely spotless from the horrendous condition it was returned in - not only did they fit me in ASAP but their invoice ended up so much more affordable than previous quotes I was getting for a couple weeks wait! Cannot thank them enough, Bella was so lovely and incredibly helpful as well as the rest of the team! A++++ from me
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Lauren Marbani profile picture
Lauren
24 days ago
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Diego and Alberto were so thorough and good! Helped clean this olden apartment to look brand new in certain areas! Couldn’t be happier
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Kathie Hone profile picture
Kathie
24 days ago
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Fantastic service from AllAces from start to finish. The team was professional, thorough and a pleasure to deal with. They did an excellent job and I was very happy with the service. Highly recommend!
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Kate Jewell profile picture
Kate
27 days ago
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The guys did a fantastic job. They were professional, friendly and well dressed. They got into every nook and cranny of the rooms and removed all the mold and dust. Even showed us some before and after photos. I would highly recommend them
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Youlin Koh profile picture
Youlin
27 days ago
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Diego and Munro were polite, quick and efficient. Easy to get a booking with Bella who managed the admin side. They went beyond what I asked for in the job and didn’t charge me extra :) good experience!
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K K profile picture
K
27 days ago
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I highly recommend All Aces! After a renovation nightmare, I engaged them for silica dust reconciliation, and they were outstanding. Javier and his colleague (I’m so sorry that I’ve forgotten your name!!!) provided exceptional 5-star customer service. Javier’s communication throughout the clean was thorough and excellent, and they were incredibly efficient, leaving the space completely spotless. On top of their professionalism, they were just genuinely nice people. The great experience started right from the beginning—the man who initially quoted the job and Isabella in the office were both fantastic to deal with. Overall, a wonderful, professional company.
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Mary Kourelis profile picture
Mary
31 days ago
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Hard working and polite technicians - arrived on time - nothing was too hard - treated yellow mould in the cellar/workshop - removed rubbish and took it away - not a trace of mess left behind. Great telephone interactions with Bella. Wonderful customer service all round. I would highly recommend AllAces to others in need of their services. Thanks - Mary - Templestowe
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Ned Talay profile picture
Ned
34 days ago
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This is the second time I have used AllAces for the company I work for and both times they have been excellent in their work. As a facilities manager I deal with a lot of contractors on a day-to-day basis. I often find communication is weak point for most contracted work, however, this is not the case with AllAces. From the get-go I had consistent and clear updates from admin through to the technicians. The standard of work the technician produced when rectifying an emergency mould clean at my company was incredible. The positive attitude of all employees was like none-other and the admin team, specifically Louie, was overly accommodating. I will not hesitate to use or recommend this company the employees. Thank you AllAces.
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monique czajkowski profile picture
Monique
35 days ago
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Professional, quick and effective. Spectacular job. Highly recommend 👌
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Nirosha Paramanathan profile picture
Nirosha
35 days ago
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All Aces were incredibly helpful and professional from start to finish. Jasmine was wonderful throughout in engaging with me to plan the restoration job. Stefano and his team Gael, Ethan and Robertino were fantastic on the day. Very grateful for what we achieved. Thank you.
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Carol Maslen profile picture
Carol
36 days ago
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A good service for carpet cleaning, Offers professional service.
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Belal Khalifa profile picture
Belal
37 days ago
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Amazing company, their employees are great to deal with and they do their job efficiently and professionally.
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Aleksandra Morawska profile picture
Aleksandra
38 days ago
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Absolutely excellent experience with AllAces. What really stands out is the professionalism of the team, their attention to detail, and how genuinely committed they are to delivering a high standard of service. Communication is clear and efficient, everyone is friendly and approachable, and you can tell they truly care about doing things properly rather than simply getting the job done. A very well-run company with great people behind it. Highly recommend
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Jane Laver profile picture
Jane
41 days ago
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Incredibly expedient, compassionate and thorough. The gentlemen who attended the job were incredibly friendly and professional. And also the most reasonable quote.
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Helen Lester profile picture
Helen
42 days ago
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Excellent professional service from AllAces in Melbourne in cleaning my car’s interior of mould spores. They took my health concerns seriously and did a fabulous job. I felt confident that they knew exactly what they were doing and I was grateful that they went the extra mile to ensure that I had peace of mind. I would recommend them wholeheartedly.
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Frequently Asked Questions (FAQs)

No. Categories are agreed in writing before work starts, and anything uncertain is set aside for your decision rather than removed. Documents, valuables and photographs are separated as a matter of course.

Vehicles are unmarked and there is no signage. Where access is visible we will talk through timing with you so the work draws as little attention as possible.

Regularly. Many of these jobs are coordinated with a case worker, an occupational therapist or family members, and we will work to whatever pace has been agreed with the occupant.

Anything from a day for a single room to a week or more for a full property with biohazard present. The written scope gives you a duration before work starts.

Yes. Odour in these properties comes from residue in carpet, underlay, subfloor and cavities, so it is treated by removing and decontaminating the source rather than by masking it.

Yes, and it is common. Infestation is identified at assessment and treated as part of the scope rather than discovered halfway through.

Executors and solicitors on estates, property managers and landlords on tenancies, and family members or support services where someone is still living in the property. We can report to whoever is authorising the spend.

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