Frequently Asked Questions (FAQs)
What types of damage do you restore?
We handle water damage (from floods, leaks, burst pipes), fire and smoke damage (including soot and odour removal), mould remediation, sewage clean-up, chemical, biohazard, and trauma cleaning, as well as specialist services such as meth decontamination and lead dust removal.
Are you available in an emergency?
Yes. We are on call 24 hours a day, 7 days a week, 365 days a year. If you experience a serious issue such as flooding, fire damage, or a biohazard, we can respond immediately.
For emergency assistance, call our hotline at 1800 00 1010
How quickly will you arrive once I call?
Response time depends on location and the urgency of the situation. For emergencies, we prioritise speed. In many cases, our technicians can be on-site within a few hours.
What certifications and standards do you comply with?
Our technicians are trained and certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the recognised international standard in this industry. We also follow Australian health and safety regulations, using approved equipment and methods for all specialist cleaning and restoration services.
What should I do immediately after damage occurs?
- Water: Stop the source if safe, move valuables out of the affected area, and avoid walking on wet surfaces.
- Fire/Smoke: Ventilate the area if safe, avoid touching or cleaning soot with improper materials.
- General: Contact us as soon as possible to prevent further damage, such as mould growth or structural deterioration.
How long will a restoration job take?
It depends on the type and extent of the damage. Minor issues may take only a few hours, while larger or complex projects (fire, mould, biohazard) may take days or weeks. We provide time estimates after our initial site assessment.
How much does restoration cost, and how is pricing determined?
Pricing is based on factors such as the type and extent of damage, size of the area, presence of hazardous materials, access to the site, and the techniques required. We provide a detailed quote following an assessment.
Do you work with insurance companies?
Yes, we regularly work with insurers across Australia. We can provide required documentation, reports, and evidence to support your claim and ensure the process is as smooth as possible.
Is the restoration work safe for health?
Yes. We use safe, approved cleaning agents and strict protocols to reduce health risks from mould, biohazard, smoke, odours, or chemical contaminants. Once restoration is complete, the area is safe to reoccupy.
Can you provide references or examples of past work?
Yes. We have successfully completed thousands of projects across residential, commercial, and industrial sites throughout Australia. Case studies and testimonials are available, and we can share relevant examples upon request.
See our testimonials here.
General Company Frequently Asked Questions
Do you service both residential and commercial properties?
Yes, our highly trained teams are equipped to handle projects of any scale. From private residential homes and apartments to large-scale commercial warehouses, high-rise buildings, and industrial sites, we have the right tools and expertise for the job.
Are your technicians certified and fully insured?
Absolutely. Every member of the AllAces team undergoes rigorous training and holds the necessary industry certifications for their specific field. We also carry comprehensive public liability insurance, ensuring total peace of mind for our clients while we are on site.
Do you offer emergency or after-hours services?
Yes, we know that certain situations, like unexpected flooding or urgent commercial cleaning requirements, can’t wait until regular business hours. We offer flexible scheduling, including night-time and weekend work, to minimise disruption to your business or home life.
Can't Find Your Answer in Our Frequently Asked Questions?
We strive to cover all the details, but every property and cleaning requirement is unique. If you have looked through our Frequently Asked Questions and still need more specific information regarding your site, our friendly team is ready to assist.
Get in touch with us today to discuss your exact needs, clarify our processes, or arrange a tailored quote for your next cleaning and restoration project!
