Who we work for

Cleaning and Restoration for Property and Strata Managers

A managed property is never a single decision. A burst pipe in a unit is an owner’s problem, a committee’s budget line and a tenant’s tenancy all at once, and the manager in the middle needs one report that satisfies everyone. AllAces scopes the work in writing before it starts, reports against that scope as it proceeds, and closes the job with documentation the committee can file. Emergencies are on site within 12 hours; everything else is scheduled while you are on the call.

35+ years  •  65,000+ jobs completed  •  IICRC certified  •  24/7, answered straight away  •  Emergencies on site in 12 hours

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Services for Managed Properties

The services managers call us for most, across strata, community title and privately managed portfolios.

Commercial structural drying fans and dehumidifier equipment set up on a subfloor during a water damage restoration Ballarat project.

Water Damage Restoration Ballarat

Water Damage Restoration Ballarat Need expert water damage restoration Ballarat homeowners and businesses can trust? AllAces responds 24/7 across Ballarat

A property receiving Water Damage Restoration Sydney services

Water Damage Restoration Sydney

Water DamageRestoration Sydney In Sydney, AllAces runs 24/7 emergency water damage restoration across Greater Sydney and NSW from our Chatswood

Ceiling before nicotine clean-up showing deep yellow nicotine staining, smoke residue, and discoloration on overhead surfaces.

Nicotine Cleaning Services

Tar residue that has soaked into walls, ceilings and air-conditioning, removed at source so the smell does not return.

Severe smoke and nicotine staining on a ceiling before professional odour removal by AllAces.

Odour Removal Services

Persistent odours traced to the residue causing them, removed at source and then treated — in that order.

A dark, cluttered hallway in a property requiring professional meth decontamination services by AllAces.

Meth Decontamination

Screening, mapping, decontamination and independent clearance testing, so contamination is dated, measured and provably resolved.

Inside a truck during an estate and home clear out packed with boxes and sorted items.

Estate and Home Clear Out

Deceased estates cleared to an executor’s timeframe, with documents, valuables and photographs separated and handed over.

After a crime scene and authority's go signal, a crime scene cleaning services can begin.

Crime Scene Cleaning Services

Restoration of a property once police release the scene, including fingerprint powder, chemical residues and biological material.

No surprises

How It Runs

The same four steps whether it is one property or a portfolio. You know the cost and the scope before anyone starts.

01

Make the call

One number, answered straight away at any hour. We triage on the phone and give you make-safe steps before a technician leaves the depot.

02

On-site assessment

A certified technician establishes cause and true extent with instruments – moisture mapping, thermal imaging or laboratory sampling as the job requires.

03

Written scope and cost

You receive a documented scope of works and a cost. Nothing begins until you approve it, and any variation is raised before it happens.

04

Works, reporting and sign-off

Works proceed with progress reporting suited to whoever approves. Completion documentation closes the job.

Emergencies are on site within 12 hours. Active water ingress does not wait for a booking slot. Everything else is scheduled to the service while you are on the call.

What you get

What a Manager Gets That a Homeowner Does Not

Reporting to the committee

Findings written for the people who approve the spend, not for the occupant of one lot.

Scope before mobilisation

A documented scope and cost you can circulate for approval before anyone attends.

One register across the portfolio

Every property tracked from assessment to completion in one place.

Liability evidence

Dated findings that establish when damage or contamination occurred, which is what settles a bond or an owner dispute.

Tenant coordination

Access arranged with occupants directly so you are not the middle of every phone call.

Insurer liaison

We deal with the adjuster, in the format the claim file needs.

Where we work: Brisbane, Sydney, Melbourne, Ballarat and the Central Coast, with regional callouts from each branch. Whichever branch attends, the standard, the documentation and the emergency commitment are identical – a result from one city means what it means in another.

Straight answers

Frequently Asked Questions

Whoever you nominate. Reporting is addressed to the approving party, and we can copy owners or occupants separately so the manager is not forwarding everything by hand.

Often, yes. Instrument readings, moisture mapping and laboratory results are dated, which is what determines liability between an owner, a tenant and an insurer.

An emergency such as active water ingress is on site within 12 hours, ahead of scheduled work. Non-urgent inspections are scheduled to the service while you are on the call.

Yes. We arrange access with occupants directly once you authorise it, which removes the coordination load from the manager.

Yes. Portfolio screening is scheduled across the sites you nominate and reported back in a single register, so problems are found at changeover rather than at complaint.

Both. Common property works are reported to the committee and lot works to the owner or manager. Where one event affects both, the report separates them so the cost split is clear at the time rather than argued afterwards.

The approved scope is the reference point. Because scope and price are documented and signed off before works begin, and variations are raised in advance, there is a clear record of what was authorised and by whom.

Certified and Trusted Professionals

certifications

Who turns up

The Team Who Will Attend

Not a franchise network and not subcontractors. The technicians who arrive are AllAces employees, IICRC-certified, working out of the branch nearest you.

AllAces Cleaning and Restoration Brisbane and QLD Team

Brisbane and Queensland

Our largest branch, covering the south-east, Toowoomba, and the Sunshine and Gold Coasts.

AllAces Cleaning and Restoration Sydney and NSW Team

Sydney and New South Wales

Residential, strata and commercial work across greater Sydney and northern NSW.

AllAces Cleaning and Restoration VIC Team

Melbourne, Ballarat and Victoria

Metropolitan Melbourne plus the Central Highlands, including our methamphetamine decontamination subject matter expert.

Every technician is directly employed, inducted and certified before working unsupervised. You can meet them on our experts page.

We are here to help

Contact Form

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Talk to the Team

One number reaches the same certified technicians whichever sector you work in. Call 24/7, or request an on-site assessment online.