AllAces Hoarding Cleaners: Our Top 10 FAQS 

Hoarding is more common than you might think, although the exact prevalence can be difficult to determine due to its secretive nature. According to studies, it is estimated that hoarding affects between 2% and 6% of the population. However, it is important to note that hoarding exists on a spectrum, ranging from mild to severe, and can vary in intensity and impact on individuals’ lives. Hoarding tendencies can develop in both men and women and can occur across different age groups. Hoarding disorder is recognised as a distinct mental health condition and often requires professional intervention and support.  

At AllAces, our professional hoarding cleaners are trained and certified to handle any severity of hoarding with empathy and respect. Procedures will vary depending on each job and client; however, we have gathered the top 10 frequently asked questions to better your understanding of hoarding cleaners and what we do.

1. What is a hoarding cleaner?

A hoarding cleaner is a professional who specializes in helping individuals with hoarding disorders or excessive clutter. They are trained to navigate through cluttered environments, organize possessions, remove unwanted items, and provide support to individuals in restoring their living spaces to a safe and functional condition. 

2. How can hoarding cleaners help with hoarding situations?

Hoarding cleaners can assist with hoarding situations by providing expertise, guidance, and hands-on assistance. They can help individuals declutter their living spaces, develop organizational systems, and facilitate the removal of unwanted items. They offer a non-judgmental approach, emotional support, and practical solutions to create a safer and healthier living environment.

3. How do I find a reliable hoarding cleaner?

To find a reliable hoarding cleaner, consider these steps: 

• Research local cleaning services specialising in hoarding situations. 
• Verify their experience, certifications, and customer reviews. 
• Interview potential cleaners to ensure their approach aligns with your needs. 
• Enquire about their methods for maintaining confidentiality and sensitivity.

4. What qualifications or certifications should I look for in a hoarding cleaner?

When searching for a hoarding cleaner, look for qualifications such as training in hoarding cleaning or certifications in professional organising. Additionally, certifications in biohazardous waste handling and proper disposal can indicate their ability to handle potentially hazardous materials in hoarding situations.

5. What is the process for hoarding cleaning?

The process used by hoarding cleaners typically involves several steps: 

• Assessment: The hoarding cleaner assesses the extent of the hoarding situation, identifies potential hazards, and evaluates the client’s specific needs. 
• Planning: A customised cleaning plan is created, outlining the scope of work, timeline, and resources required. 
• Sorting and Decluttering: Possessions are categorized into keep, donate, or dispose of piles. The hoarding cleaner helps the client make decisions and facilitates the removal of unwanted items. 
• Cleaning and Sanitising: The living space is thoroughly cleaned, including surfaces, floors, and any affected areas. Special attention is given to addressing any biohazardous or unsafe conditions. 
• Organising: The cleaner establishes systems for organising and maintaining a clutter-free environment, ensuring belongings have designated places. 

6. How long does it typically take for hoarding cleaners to complete their work?

The duration for hoarding cleaners to complete their work can vary widely depending on the severity of the hoarding situation, the size of the living space, and the level of clutter. It could take anywhere from a few days to several weeks or even months. The complexity of the cleaning process, the need for organising, and any additional services required (such as repairs or deep cleaning) also contribute to the overall time frame. Each case is unique, and hoarding cleaners will provide an estimate after assessing the specific situation.

7. What are the costs associated with hoarding cleaning services?

The costs associated with hoarding cleaning services can vary depending on several factors, including the severity of the hoarding situation, the size of the living space, the amount of clutter, and any additional services required. Hoarding cleaning services are typically priced on a case-by-case basis. It is recommended to contact professional hoarding cleaners to obtain personalised quotes based on the specific needs and requirements of the situation.

8. Is hoarding cleaning service covered by insurance?

Hoarding cleaning may or may not be covered by insurance, as it depends on the specific policy and circumstances. Some insurance policies may offer coverage for hoarding cleaning as part of their property cleanup or hazard removal provisions. However, it is essential to review the insurance policy or consult with the insurance provider directly to understand the coverage details, any limitations, and any necessary documentation or requirements for filing a claim related to hoarding cleaning services.

9. Are hoarding cleaners trained to deal with hazardous materials?

Yes, hoarding cleaners are typically trained to deal with hazardous materials that may be present in hoarding situations. They receive specialised training in handling biohazardous waste, such as expired food, animal waste, mould, or other potentially harmful substances. They follow proper protocols for safe removal, disposal, and cleaning, ensuring the health and safety of both themselves and the occupants of the space. Hoarding cleaners may also have certifications or knowledge related to the proper handling of hazardous materials, further enhancing their ability to address such situations. 

10. How can I support a loved one who may need hoarding cleaning services?

Supporting a loved one who may need hoarding cleaning services requires a compassionate and understanding approach. Here are some ways to provide support: 

• Open and non-judgmental communication: Create a safe space for open dialogue, expressing concern for their well-being without criticism or blame. 
• Educate yourself: Learn about hoarding disorder to better understand its complexities and challenges, which will help you approach the situation with empathy. 
• Offer emotional support: Listen actively, validate their feelings, and be empathetic. Show that you care and are there to support them throughout the process. 
• Respect their autonomy: Recognise that hoarding is a deeply personal issue. Allow them to make decisions about their belongings and the pace of decluttering while offering gentle encouragement. 
• Help them find professional assistance: Research and recommend hoarding cleaners or professional organisers experienced in hoarding situations. Offer to assist with finding resources or making initial contact.
• Assist with logistics: Help with scheduling appointments, arranging transportation, or coordinating efforts between the hoarding cleaners and your loved one. 
• Offer physical assistance: Offer a hand during the cleaning process, respecting their boundaries and comfort levels. Your presence and support can make a difference. 
• Encourage ongoing support: Suggest therapy or support groups specialising in hoarding disorder to provide additional guidance and understanding. 

Remember, the process of addressing hoarding can be emotionally challenging, so be patient, supportive, and understanding throughout the journey. 

Why Choose AllAces? 

At AllAces Cleaning & Restoration, we have years of experience supporting people in need of our comprehensive hoarding and squalor clean-up solutions. 

Living or working in a hoarding and squalor environment presents significant health risks to not only the occupants but also surrounding inhabitants. The stress takes a toll on friends, family, and social workers, elevating the toxicity and volatility of some situations. 

Capable of remediating even the most chaotic of hoarding spaces, AllAces Cleaning & Restoration provides an efficient, timely and discreet hoarding and squalor service throughout Brisbane, Sydney, and Melbourne as well as the Sunshine Coast, Gold Coast, Wollongong, and the Blue Mountains.   

Our IICRC-trained technicians will work with you, and all stakeholders, to restore liveability to homes and workplaces subjected to the habits of hoarders and ensuing, or unrelated, squalor. AllAces is here to help you reclaim your space, no matter the state.

Contact our team at 1800 00 10 10 today!