Our Website Privacy Policy

AllAces Cleaning & Restoration has fashioned this Privacy Policy in order to show our firm commitment to your privacy. The details following disclose our information gathering and propagation practices for the AllAces Cleaning & Restoration website.

Booking and Job Request Forms

The AllAces Cleaning & Restoration website may use a booking form or job form for customers to request information, products, services, discounts and to book a cleaning job. To receive information, order carpet cleaning or any service through AllAces Cleaning & Restoration‘s website, users must provide us with their name, residential or business address, telephone number and email address. Website users may also be asked to provide optional information that AllAces Cleaning & Restoration uses to better understand its customers and their needs. Whereas you can order goods and services by using the booking form on AllAces Cleaning & Restoration‘s website, at present you cannot pay for those goods and services via our website. To a certain extent, you will receive an automatic email and/or telephone call from our Brisbane Australia headquarters verifying your request and a representative will be in touch with you to make the necessary preparations. The only time AllAces Cleaning & Restoration discloses your personal contact information is when we inform our professional technician how to get in touch with you.

IP Addresses

We may use your IP address to help make a diagnosis of any problems with our web server and to manage our website. Your IP address is not linked to any personally identifiable information, for example, your name, telephone number or address.

Personal Information Disclosure

It is the policy of AllAces Cleaning & Restoration to share our customers’ contact information with our technicians for the purpose of performing the services of your request. The technician may contact you again concerning future purchases of services provided by AllAces Cleaning & Restoration.

AllAces Cleaning & Restoration will disclose personally identifiable information pursuant to legal or other government subpoenas, warrants or orders by any courts.

AllAces Cleaning & Restoration may collect personal information from persons looking for information on cleaning or looking to hire a technician to perform any of our listed services. Any persons must provide their name, address, telephone number and email address. AllAces Cleaning & Restoration may also look for further personal information. In no way will you be penalised if you choose not to provide any of the optional information, however we cannot send you any information if you don’t provide all of the required information on our forms.

Our Policy for Protecting Your Online Privacy

This website uses Google Analytics to help analyse how users use the site. The tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors of the website and to compile statistical reports on website activity for AllAces.com.au.

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.