Frequently Asked Questions (FAQs)
What types of damage do you restore?
We handle water damage (from floods, leaks, burst pipes), fire and smoke damage (including soot and odour removal), mould remediation, sewage clean-up, chemical, biohazard, and trauma cleaning, as well as specialist services such as meth decontamination and lead dust removal.
Are you available in an emergency?
Yes. We are on call 24 hours a day, 7 days a week, 365 days a year. If you experience a serious issue such as flooding, fire damage, or a biohazard, we can respond immediately.
For emergency assistance, call our hotline at 1800 00 1010
How quickly will you arrive once I call?
Response time depends on location and the urgency of the situation. For emergencies, we prioritise speed. In many cases, our technicians can be on-site within a few hours.
What certifications and standards do you comply with?
Our technicians are trained and certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the recognised international standard in this industry. We also follow Australian health and safety regulations, using approved equipment and methods for all specialist cleaning and restoration services.
What should I do immediately after damage occurs?
- Water: Stop the source if safe, move valuables out of the affected area, and avoid walking on wet surfaces.
- Fire/Smoke: Ventilate the area if safe, avoid touching or cleaning soot with improper materials.
- General: Contact us as soon as possible to prevent further damage, such as mould growth or structural deterioration.
How long will a restoration job take?
It depends on the type and extent of the damage. Minor issues may take only a few hours, while larger or complex projects (fire, mould, biohazard) may take days or weeks. We provide time estimates after our initial site assessment.
How much does restoration cost, and how is pricing determined?
Pricing is based on factors such as the type and extent of damage, size of the area, presence of hazardous materials, access to the site, and the techniques required. We provide a detailed quote following an assessment.
Do you work with insurance companies?
Yes, we regularly work with insurers across Australia. We can provide required documentation, reports, and evidence to support your claim and ensure the process is as smooth as possible.
Is the restoration work safe for health?
Yes. We use safe, approved cleaning agents and strict protocols to reduce health risks from mould, biohazard, smoke, odours, or chemical contaminants. Once restoration is complete, the area is safe to reoccupy.
Can you provide references or examples of past work?
Yes. We have successfully completed thousands of projects across residential, commercial, and industrial sites throughout Australia. Case studies and testimonials are available, and we can share relevant examples upon request.
See our testimonials here.
