Who we work for

Restoration Services for Insurers, Brokers and Adjusters

A claim is decided on documentation. Cause, extent, what was done and what it cost – if any of those is vague, the claim slows down and somebody disputes it. AllAces writes for the claim file: instrument readings rather than opinion, a scope approved before works start, and completion records that close the file the first time. Thirty-five years and 65,000+ jobs across Brisbane, Sydney, Melbourne, Ballarat and the Central Coast, with emergencies attended within 12 hours.

35+ years  •  65,000+ jobs completed  •  IICRC certified  •  24/7, answered straight away  •  Emergencies on site in 12 hours

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Services We Deliver on Claims

The losses we are most often instructed on, documented for the claim file.

A car parked in AllAces Depot to receive vehicle decontamination Sydney treatments for chemical contaminants

Vehicle Decontamination Sydney

Professional Vehicle Decontamination Sydney Vehicle decontamination Sydney is specialist cleaning and remediation for vehicles affected by mould, floodwater, biohazards, bodily

Car parked in AllAces premises in needing of vehicle decontamination melbourne specialist for meth contamination

Vehicle Decontamination Melbourne

Professional Vehicle Decontamination Melbourne Contamination can go deeper than what you can see. Mould, floodwater, biohazards, bodily fluids and persistent

Mouldy car seat requiring vehicle decontamination Ballarat service

Vehicle Decontamination Ballarat

Professional Vehicle Decontamination Ballarat A contaminated vehicle can require more than routine detailing. Vehicle decontamination Ballarat addresses mould, floodwater, biohazards,

Mouldy Car Seat needing expert vehicle decontamination services

Vehicle Decontamination Brisbane

Professional Vehicle Decontamination Brisbane When your vehicle has been exposed to mould, floodwater, biohazards, persistent odours or chemical contamination, standard

Commercial structural drying fans and dehumidifier equipment set up on a subfloor during a water damage restoration Ballarat project.

Water Damage Restoration Ballarat

Water Damage Restoration Ballarat Need expert water damage restoration Ballarat homeowners and businesses can trust? AllAces responds 24/7 across Ballarat

A property receiving Water Damage Restoration Sydney services

Water Damage Restoration Sydney

Water Damage Restoration Sydney In Sydney, AllAces runs 24/7 emergency water damage restoration across Greater Sydney and NSW, with IICRC-certified

Severe smoke and nicotine staining on a ceiling before professional odour removal by AllAces.

Odour Removal Services

Odour and SmellRemoval Services AllAces delivers specialised environmental odour removal services across Brisbane, Melbourne, and Sydney, deploying IICRC-certified technicians to

A dark, cluttered hallway in a property requiring professional meth decontamination services by AllAces.

Meth Decontamination

Meth Cleaning andDecontamination Services Discovering meth contamination requires immediate expert intervention to ensure safety, legal compliance, and total occupant safety.

Inside a truck during an estate and home clear out packed with boxes and sorted items.

Estate and Home Clear Out

Deceased Estate Cleaning Services and Home Clear Outs Losing someone, or letting go of a family home, is hard enough

After a crime scene and authority's go signal, a crime scene cleaning services can begin.

Crime Scene Cleaning Services

Crime Scene Cleaning Services In a time of crisis, you are not alone. AllAces Cleaning and Restoration provides specialised, confidential,

No surprises

How It Runs

The same four steps whether it is one property or a portfolio. You know the cost and the scope before anyone starts.

01

Make the call

One number, answered straight away at any hour. We triage on the phone and give you make-safe steps before a technician leaves the depot.

02

On-site assessment

A certified technician establishes cause and true extent with instruments – moisture mapping, thermal imaging or laboratory sampling as the job requires.

03

Written scope and cost

You receive a documented scope of works and a cost. Nothing begins until you approve it, and any variation is raised before it happens.

04

Works, reporting and sign-off

Works proceed with progress reporting suited to whoever approves. Completion documentation closes the job.

Emergencies are on site within 12 hours. Active water ingress does not wait for a booking slot. Everything else is scheduled to the service while you are on the call.

What you get

What Lands in the Claim File

Cause and extent, evidenced

Moisture mapping, thermal imaging and laboratory results, not an opinion at the door.

Scope approved before works

A documented scope you approve, so there is no argument about what was authorised.

Variations raised in advance

Any change to scope is raised before it happens, never after.

Clearance and completion records

Post-remediation testing where required, and a completion record.

Consistent reporting format

The same structure every time, so your team is not re-reading a new layout on each job.

Emergencies within 12 hours

Make-safe attended fast enough to limit the size of the loss.

Where we work: Brisbane, Sydney, Melbourne, Ballarat and the Central Coast, with regional callouts from each branch. Whichever branch attends, the standard, the documentation and the emergency commitment are identical – a result from one city means what it means in another.

Straight answers

Frequently Asked Questions

Yes. We invoice the insurer where the claim allows it, so the policyholder is not out of pocket and your team is not chasing a reimbursement.

With instruments and, where relevant, laboratory analysis – moisture mapping, thermal imaging and sampling. Findings are dated so the question of when damage occurred can be answered.

No. Variations are raised for approval before the work happens, so the file never receives a cost that was not authorised in advance.

Emergencies are on site within 12 hours. Fast make-safe limits the size of the loss, which is usually the largest single variable in the final claim value.

Yes, where the standard requires it. Independent post-remediation testing is arranged and the result is supplied with the completion documentation.

Yes. Where a scope is disputed we assess independently and report on cause and extent. That is usually faster and cheaper than a claim sitting unresolved while two parties disagree.

Yes. Make-safe can be instructed on its own, with reinstatement scoped separately once the extent is established and your team has decided how to proceed.

The same structure every time. Your team is not re-reading a new layout on each file, which is what makes a batch of claims quick to review rather than a set of individually formatted documents.

Certified and Trusted Professionals

certifications

Who turns up

The Team Who Will Attend

Not a franchise network and not subcontractors. The technicians who arrive are AllAces employees, IICRC-certified, working out of the branch nearest you.

AllAces Cleaning and Restoration Brisbane and QLD Team

Brisbane and Queensland

Our largest branch, covering the south-east, Toowoomba, and the Sunshine and Gold Coasts.

AllAces Cleaning and Restoration Sydney and NSW Team

Sydney and New South Wales

Residential, strata and commercial work across greater Sydney and northern NSW.

AllAces Cleaning and Restoration VIC Team

Melbourne, Ballarat and Victoria

Metropolitan Melbourne plus the Central Highlands, including our methamphetamine decontamination subject matter expert.

Every technician is directly employed, inducted and certified before working unsupervised. You can meet them on our experts page.

We are here to help

Contact Form

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Talk to the Team

One number reaches the same certified technicians whichever sector you work in. Call 24/7, or request an on-site assessment online.